Conflict Management

This highly interactive course uses examples from participants' experiences to explore tools to resolve conflicts and prevent them from occurring to begin with.

When participants complete this session they will be able to:

  •  Identify common causes of conflict
  • Recognize conflicting priorities within a work team
  • Use productive strategies to resolve conflict
  • Describe ways to prevent conflict

This course includes a participant workbook, facilitators guide and PowerPoint presentation.

Estimated course length: 2 hours

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